Frequently Asked Questions
What is your return policy?
Each Loved Much product is made to order with care, just for you. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or personal preference — please refer to our Sizing Chart before ordering.
What if my product arrives damaged or is incorrect?
If your order arrives damaged, defective, or incorrect, we're happy to make it right with a replacement. Please contact us within 7 days of delivery at hi@shoplovedmuch.com and include clear photos of the item and the issue so we can assist you.
How long does shipping take?
Most orders are processed and ship within 3–8 business days after the order is received. With standard shipping, your order should arrive within 5-10 business days after it has shipped. These are estimates and not guaranteed. Holidays, peak shopping seasons, weather, your location, and carrier delays can affect delivery times.
Do you offer free shipping?
We offer FREE shipping on all U.S. orders over $100 and on all hats.
Do you ship internationally?
We currently ship within the United States only.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you can follow your order every step of the way.
Will my order arrive in one package?
Because our products may be fulfilled by different partners, your items may ship separately and arrive at different times — this is completely normal and means your order is on its way!
What if my order is marked Delivered, but I did not receive it?
If your order is marked as delivered, but you have not received it, we recommend first checking around your delivery area or with neighbors as packages are sometimes left in unexpected locations.
If you are still unable to locate your package, please contact the carrier directly with your tracking number. Once an order is marked as delivered, Loved Much is not responsible for lost or stolen packages.
If you need further assistance, feel free to reach out to us at hi@shoplovedmuch.com and we'll do our best to help.
Can I cancel or change my order?
Once your order is placed, it is immediately sent to production and cannot be canceled or modified. Please review your order carefully before completing your purchase.
What are the care instructions for t-shirts and sweatshirts?
For the T-Shirts:
- Machine wash cold, inside out
- Use mild detergent
- Tumble dry on low heat or hang dry
- Do not bleach
- Do not iron directly on the print
For the Sweatshirts:
- Machine wash cold, inside out
- Use mild detergent
- Tumble dry on low heat or hang dry
- Do not bleach
- Do not iron directly on the print
Washing inside out and on cold helps preserve the print quality and color for longer.
For the Hats:
- Spot Clean only
Still have questions?
Contact us at hi@shoplovedmuch.com and we'll be happy to help!